Returns and Exchanges

HeartThreads Clothing is happy to replace a gift with another selection, or refund according to our guarantee described below. To return or exchange an item, please follow these simple steps: Contact our Customer Service department at 760-715-0581 between 9am and 6pm PST to begin processing your return or exchange. Repack the gift in its original packaging, if possible, with the packing slip. Please be sure your Order ID is on the return label for fast processing. For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. HeartThreads Clothing is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, HeartThreads Clothing will provide a prepaid USPS return label. The return shipping address is:

HeartThreads Clothing
PO Box 130694
Carlsbad, CA 92013

Our Clothing Guarantee

At HeartThreads Clothing, we stand behind our products, our service and you, our customer. If, for any reason, you or your shirt recipient is not fully satisfied with your shirt, please do not hesitate to let us know and we will exchange it or refund.

*Please note that monogrammed and personalized shirts are not eligible for exchange or refund unless they are damaged.

Order Processing